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About Us

Refkit Ltd has been selling football referees clothing and equipment for many years. Our products are BRITISH MADE either by us or to our specifications.

Refkit Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at sales [at] refkit [dot] co [dot] uk

Our contact deatils are:

Refkit Limited,
Angel Centre,
Tyacke Road,
Helston,
Cornwall,
TR13 8RR, United Kingdom.

Phone: 01326 569569
Email: sales [at] refkit [dot] co [dot] uk
Registered No: England 03356221

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept card payments. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency.

We accept Visa and MasterCard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone, fax or by post.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling

UK Mainland under £10 is £2.45, up to £50 is £4.25, over £50 is £8.75 but goes on a carrier / special delivery.
For overseas please send e-mail for precise quote.

Delivery Schedule

We will normally send your order to you in 1-3 working days. Some orders may require special manufacture or special work such as embroidery or application of logos so will take longer and you will be advised of the approximate delivery time. We normally have all Refkit items in stock, most Teamkit football in stock. we have special arrangements with suppliers for golf and cricket. They hold vast stocks so meet or delivery requirements. Occasionally product goes out of stock and we will advise if this happens with a revised delivery date.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee

We guarantee your satisfaction. All of our products come with a 30 day guarantee. We are unable to exchange goods specially made or worked on if correct to your order. For non football items there may be a restocking charge of up to 25% if you wish to change items.

Reaching Us

If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01326 569569 (International +44 01326 569569) or fax us on 0845 2000 500 or write to us at Angel Centre Tyacke Road Helston Cornwall TR13 8RR United Kingdom

Privacy Policy

Refkit Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the 'Remember Me' Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.

Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes

Returns Policy

We fully comply with the 'Distance Selling Regulations and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013'. A summary of these provisions can be found at -
https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/310044/bis-13-1368-consumer-contracts-information-cancellation-and-additional-payments-regulations-guidance.pdf

The customer is given the right to return unwanted goods. This "cooling-off" period gives you 14 working days in which to cancel your order without giving a reason. The period starts the day after the day that goods are received. During this time you are only required to cancel the order and are not obliged to return the goods within the 14 working days.

If you wish to cancel an order within the 14 day cooling-off period, you may do so providing the goods are in a re-saleable condition. This means unused and complete with original packing. To exercise this right please contact us. We will need confirmation in writing, as well as your name, address and invoice number.

Please ensure that when returning goods, you use a reputable delivery service that can provide evidence that they have delivered the goods back to us. Please also ensure that they are packed with sufficient care to ensure damage does not occur in transit. We will not be responsible for such damage and would suggest you take out insurance with your courier. The customer is responsible for the cost of the return of the goods as allowed by the Regulations.

NOTE - we will NOT accept whistles back that have been opened because of saliva contamination. We will also not accept back any item that has been customised or is bespoke. These execptions are fully allowed by the Regulations - I'm sure the reasons are self explanatory.